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Info Modals are overlay popups that explain what Order Protection is and how it works. They appear when a customer clicks a “What’s this?” or information link on your cart or checkout widget, providing a clear breakdown of the protection offering. Info Modals landing page

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Creating a New Info Modal

1

Navigate to Info Modals

From the left-hand menu, go to Customizations and select the Info Modals tab.
2

Click Create New Info Modal

Click the Create New Info Modal button in the top-right corner. A new modal will be created with default content that you can customize.
You can manage all of your info modals from this page. Use the All, Active, and Draft tabs to filter by status.

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Editing an Info Modal

Click Edit on any info modal card to open the editor. The editor uses a split-screen layout: the Customizer sidebar on the left and a live modal preview on the right.

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Heading & Subheading

  • Subheading: Appears above the main heading in smaller text (e.g., “Shipping issues are over”).
  • Heading: The main title of the modal (e.g., “Get shipping protection & 24/7 support.”).

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Step Configuration

The modal uses a three-step layout to walk customers through how Order Protection works. Select each step tab (Step 1, Step 2, Step 3) to configure:
  • Title: Describe what this step covers (e.g., “Have a shipping issue? Let us know.”).
  • Image: Upload a custom icon or image for the step.

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Checklist Items

Step 2 includes a checklist of coverage scenarios displayed in the modal. Each item is fully customizable:
  • Edit text: Click on any checklist item to change its label to match your coverage offering.
  • Toggle on/off: Enable or disable individual items that don’t apply to your coverage.
  • Add/remove items: Add new checklist items or remove existing ones as needed.
Info Modal Customizer showing step configuration and checklist items The bottom of the modal includes:
  • Terms and Privacy Policy links
  • File a Claim link to your claims portal
  • Copyright notice with the current year

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Advanced Configuration

The Advanced Config tab provides a JSON editor for direct manipulation of the full modal configuration. Import your config by pasting it into the editor, or click Open Full Screen for an expanded editing view. Advanced Config tab with JSON editor
Changes made in the Advanced Config override visual Customizer settings. Use with caution.

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How It Looks On Site

Once published and linked to a widget, the info modal appears as an overlay when customers click the information link. The modal displays your configured branding, steps, checklist items, and footer links. Info modal as it appears on the storefront
Link your published Info Modal to a widget by enabling the Show Information Modal toggle in the widget’s Customizer.

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Publishing and Drafts

ActionDescription
Save & DraftSaves your changes as a draft. The modal will not be visible to customers.
PublishPushes your modal live. It will appear when triggered from a linked widget.
RepublishAvailable after making changes to a published modal. Pushes updates live.