Adding a custom domain
Learn how to add a custom domain for your customer claims portal.
This setting must be enabled for your store. If you don’t see this option and would like to enable it please reach out to your account manager.
You must be an Account Owner/Admin or Store Owner/Admin to edit these settings.
Access your Settings
From your Order Protection dashboard,
navigate to the Settings tab. This is visible in your sidebar navigation after you have selected a store.
You will not see the settings tab in the left navigation until you have selected a store.
View your Branding settings
When in the settings view, you should see a tab labeled Branding. Click on ths tab to view your whitelabel settings.
Change your domain
In the Branding settings, you will see a field labeled Custom Domain. First click Edit. This will enable you to edit the domain. Once you have entered your desired domain, click Save.
While we recommend following a format like claims.yourstore.com, you can use any subdomain/domain you like.
Add DNS Records
You will need access to edit your DNS records to complete this step.
After you click Save you will see one record that will need to be added to your DNS records.
Add the following records to your DNS records:
| Type | Name | Value |
|---|---|---|
| A | claims | 34.117.95.104 |
The NAME of the record may vary depending on the domain you selected. Please reference the dashboard for the exact name.
If you need help understanding how to create this record. Please watch the following video:
That's it!
You’ll have to wait for the DNS records to propagate. This can take up to 24 hours.
That’s it! You have successfully added a custom domain to your claims portal.