The Order Protection widget integrates with Stay AI and your Shopify store, enhancing the subscription order experience for users with all relevant information in one place.

The widget addition to the cart simplifies the claim-filing process for users reducing friction and eliminating the need for manual navigation to the Order Protection website.

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Installation

1

Generate an API Token

Access the Stay AI Account page: Stay AI Admin

  • Go to Accounts in the Sidebar.
  • Click API Tokens tab at the top button.
  • Click "New API Key" button in the top right.
  • Choose a Name, Description, and Email
  • Choose permissions: Leave scopes set to All.
  • Click "OK" button.

API Token

Creating an API Token

2

Install Scripts in Customer Portal Designer

To install the Stay AI Integration on Stay AI, follow these steps:

  • In the left navigation, go to Customer Portal and select Design stay ai customer portal
  • Within the HTML block, add the following code:
<link rel="stylesheet" href="https://cdn.orderprotection.com/widget/subscriptions/5.28.11/style.css">

<script src="https://cdn.orderprotection.com/widget/core/latest/orderprotection.js"></script>

<div id="order-protection"></div>
  • Within the JavaScript block, add the following function script:
(function () {
  const script = document.createElement("script");
  script.src = "https://cdn.orderprotection.com/widget/subscriptions/5.28.11/orderprotection.js";
  script.onload = function () {
    console.log("ready to go");
    const stayWidget = OrderProtection.createOrderProtectionWidget({
      integration: "stay-ai",
    });
    stayWidget.cart.debug = false;
    stayWidget.widget.on('toggled', () => {
      const totalWOp = window.orderProtection.cart.subtotal + window.orderProtection.price;
      const totalNoOp = window.orderProtection.cart.subtotal;
      const formatter = new Intl.NumberFormat(undefined, {
        style: 'currency',
        currency: window.Shopify.currency.active
      });
      const formattedSubtotalOP = formatter.format(totalWOp / 100);
      const formattedSubtotalNoOp = formatter.format(totalNoOp / 100);
      const subtotalElm = document.querySelector('.txt-order-total-value');
      if (!subtotalElm) return;
      subtotalElm.innerText = window.orderProtection.enabled ? formattedSubtotalOP : formattedSubtotalNoOp;
    });
    const interval = setInterval(() => {
      if (!stayWidget.cart.isReady()) {
        return;
      }
      clearInterval(interval);
      stayWidget.cart.setup();
      stayWidget.cart.subscription = {};
      stayWidget.init();
    }, 500);
    setInterval(() => {
      stayWidget.attach();
    }, 1000);
  };
  document.body.appendChild(script);
})
  • Click Submit.
3

Integrate Stay AI within the Order Protection Platform

Within the Order Protection app, do the following:

  • Navigate to Integrations in the left navigation.
  • Find the Stay AI block under the Available tab.
  • Take the API token you created in Step 1 and add it to the API Token field and save.
  • Once saved, click on the Active tab and the API token field within the Stay AI block will have a hidden value. This means that your token successfully uploaded.

stay ai api token in op app

4

Checking the Widget UX on the Customer Subscription Portal

  • Navigate to Subscription Data in the left navigation and click Subscriptions.
  • Click the Get Customer Portal Link and open it in a new tab.
  • Scroll down to the Subscription Details section and check that the Order Protection widget is showing as expected.
    • This may be slighlty different depending on your specific Customer Portal design.

stay ai widget preview

Once set up, Order Protection will be added to all cart instances within Shopify subscription orders using Stay AI. Customers can choose to opt-in or opt out of Order Protection for their subscription orders.

Customers will be able to file/edit claims per your normal store settings once an order confirmation email has been sent.