All your subscription orders can now offer guaranteed delivery
The Order Protection widget integrates with Stay AI and your Shopify store, enhancing the subscription order experience for users with all relevant information in one place.
The widget addition to the cart simplifies the claim-filing process for users reducing friction and eliminating the need for manual navigation to the Order Protection website.
Generate an API Token
Access the Stay AI Account page: Stay AI Admin
Accounts
in the Sidebar.API Tokens
tab at the top button."New API Key"
button in the top right.Name
, Description
, and Email
All
."OK"
button.Creating an API Token
Install Scripts in Customer Portal Designer
To install the Stay AI Integration on Stay AI, follow these steps:
Customer Portal
and select Design
HTML block
, add the following code:Submit
.Integrate Stay AI within the Order Protection Platform
Within the Order Protection app, do the following:
Integrations
in the left navigation.Available
tab.Active
tab and the API token field within the Stay AI block will have a hidden value. This means that your token successfully uploaded.Checking the Widget UX on the Customer Subscription Portal
Subscription Data
in the left navigation and click Subscriptions
.Get Customer Portal Link
and open it in a new tab.Subscription Details
section and check that the Order Protection widget is showing as expected.
Once set up, Order Protection will be added to all cart instances within Shopify subscription orders using Stay AI. Customers can choose to opt-in or opt out of Order Protection for their subscription orders.
Customers will be able to file/edit claims per your normal store settings once an order confirmation email has been sent.