Order Protection seamlessly integrates with Zendesk, enhancing the ticket-viewing experience for users with all relevant information in one place.

Tickets are not created within this integration. The app merely displays customer and order/claim info in the widget including product information, claim status, claim type, and a link to view the claim within Order Protection

​
Installation

Follow these 6 steps to connect Order Protection with Gorgias.

1

Open Admin Center

From your Zendesk account head to the top right Zendesk Products icon and then open Admin Center

2

Click Zendesk API

On the left side, drop down Apps and integrations and click Zendesk API

3

Add OAuth client

Add a client by selecting OAuth Clients and then Add OAuth client.
Client name: OrderProtection-Integration
Company: Order Protection
Unique identifier: orderprotection-integration
Client kind: Public
Copy the secret token for later
Click save.

4

Create API Token

Click Settings and then Add API token.
Copy the API token and save for later.
On the left side, drop down Apps and integrations and click Zendesk API
Click Save.

5

Add OP Admin Temporarily

Click People and then Team Members.
Click Create Team Member and input:.
Name: OP Admin.
Email: admin@orderprotection.com Support Role: Admin (This is so that we can use your API key and access the bearer token for our integration.) Click Save.

6

Contact OP

Provide the OAuthClient Secret , the Api Token, and confirmation that admin@orderprotection is a member.

That's it

The app is then connected from OrderProtection’s Integration Team and you will receive Tickets when they are handled by OrderProtection.

​
How it works

Once the setup is complete and integrated, the ticket notifications will come through.

When it comes to filing claims, send the customer a message to file the claim at claim.orderprotection.com.

Recharge