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Order Protection seamlessly integrates with Zendesk, enhancing the ticket-viewing experience for users with all relevant information in one place.
Tickets are not created within this integration. The app merely displays customer and order/claim info in the widget including product information, claim status, claim type, and a link to view the claim within OrderProtection.com

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Installation

Follow these 6 steps to connect Order Protection with Zendesk.
1

Search For The OrderProtection Application

Visit the Zendesk App Store and search for the “OrderProtection” appplication. You may also visit the app Here
2

Click Install

On the right side, Click the Install button.
3

Select Which Store To Install To

Select in the dropdown which store to install to and finish by clickin install again.
4

Apps and Integration Page

You should now be on this Apps and Integrations page for the OrderProtection App.
Title: OrderProtection.
Api_token should be retrieved and filled out in the next step`\
5

Generate API Key

Visit Order Protection’s Dashboard.
In the Left Nav, select Settings.
Within the Settings tabs, navigate to the API Tokens.
Click the Create API Token button.
Copy the API token
(Do not close the modal until you have copied the token)
6

Finishing Step

Provide the API Token from your clipboard and paste it back into the Apps and Integrations page.
Click Install

That's it

The app is now installed and connected to OrderProtections claims service! You may now go to the agents view of a message under support and use Orderprotection as an app on the right hand side .

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How it works

Once the setup is complete and integrated, the ticket notifications will come through.
Claims filed and also unfiled will appear on the right side as an order number and the purchased items within that order. The button following these items will either say “File a Claim” or “View Submitted Claim”, depending on if a claim has been submitted yet on this order. You will then be able to file claims on behalf of the customer or send them the file a claim link!