{
"id": "aa58a883-1e6f-4ec1-aa06-556908167f46",
"topic": "claim.denied",
"created_at": "2024-03-20T10:00:00Z",
"body": {
"claim_id": "cm6v2zdt10002j20vqs7f74hc",
"order_id": "order-1",
"source_order_id": "100",
"resolutions": [
{
"type": "NOT_COVERED",
"details": {
"items": [
{
"product_id": "prod001",
"variant_id": "var001",
"sku": "sku001",
"item_id": "item001",
"item_name": "Wireless Mouse",
"price": 30.0,
"discount": 5.0,
"tax": 2.0,
"resolution_percentage": 80,
"resolution_flat_amount": null,
"quantity": 1
}
],
"shipping_amount": 0.0,
"shipping_amount_tax": 0.0,
"total_refund_amount": 0.0,
"currency": "USD"
}
}
]
}
}
Request Body
The webhook will send a JSON payload with the following structure:Properties
string
Unique identifier for the webhook event
string
The webhook topic
string
ISO 8601 timestamp of when the webhook was created
object
The webhook payload
Show Webhook Payload
Show Webhook Payload
string
Unique identifier for the claim
string
Unique identifier for the order within Order Protection
string
Unique identifier for the order within your system
array
List of resolution actions taken
Show Resolution Object
Show Resolution Object
enum
Type of resolution.Available options:
ADDRESS_TYPO, CUSTOMER_RESPONDED, EXPIRED30, FOLLOW_UP, INSUFFICIENT_SHIPPER, NOT_COVERED, NO_RESPONSE, OTHER, PACKAGE_ARRIVED, PHOTO_VERIFIED, THRESHOLD_REACHED, ALREADY_REFUNDED, ALREADY_REPLACED, POTENTIAL_FRAUDobject
Details of the resolution
Show Details Object
Show Details Object
array
List of items involved in the resolution
Show Item Object
Show Item Object
string
Unique identifier for the product
string
Identifier for the product variant
string
Stock keeping unit
string
Unique identifier for the item
string
Name of the item
number
Original price of the item prior to discounts and taxes
number
Discount amount applied
number
Tax amount
number
Percentage of refund/credit (if applicable)
number
Fixed amount for refund/credit. If
FLAT_RATE isn’t the resolution type, this will be nullinteger
Number of items
number
Amount related to shipping
number
Tax amount related to shipping
number
Total amount of the refund
string
Currency code

