{
"id": "aa58a883-1e6f-4ec1-aa06-556908167f46",
"topic": "claim.denied",
"created_at": "2024-03-20T10:00:00Z",
"body": {
"claim_id": "cm6v2zdt10002j20vqs7f74hc",
"order_id": "order-1",
"source_order_id": "100",
"resolutions": [
{
"type": "NOT_COVERED",
"details": {
"items": [
{
"product_id": "prod001",
"variant_id": "var001",
"sku": "sku001",
"item_id": "item001",
"item_name": "Wireless Mouse",
"price": 30.0,
"discount": 5.0,
"tax": 2.0,
"resolution_percentage": 80,
"resolution_flat_amount": null,
"quantity": 1
}
],
"shipping_amount": 0.0,
"shipping_amount_tax": 0.0,
"total_refund_amount": 0.0,
"currency": "USD"
}
}
]
}
}
{
"id": "aa58a883-1e6f-4ec1-aa06-556908167f46",
"topic": "claim.denied",
"created_at": "2024-03-20T10:00:00Z",
"body": {
"claim_id": "cm6v2zdt10002j20vqs7f74hc",
"order_id": "order-1",
"source_order_id": "100",
"resolutions": [
{
"type": "NOT_COVERED",
"details": {
"items": [
{
"product_id": "prod001",
"variant_id": "var001",
"sku": "sku001",
"item_id": "item001",
"item_name": "Wireless Mouse",
"price": 30.0,
"discount": 5.0,
"tax": 2.0,
"resolution_percentage": 80,
"resolution_flat_amount": null,
"quantity": 1
}
],
"shipping_amount": 0.0,
"shipping_amount_tax": 0.0,
"total_refund_amount": 0.0,
"currency": "USD"
}
}
]
}
}
{
"id": "aa58a883-1e6f-4ec1-aa06-556908167f46",
"topic": "claim.denied",
"created_at": "2024-03-20T10:00:00Z",
"body": {
"claim_id": "cm6v2zdt10002j20vqs7f74hc",
"order_id": "order-1",
"source_order_id": "100",
"resolutions": [
{
"type": "NOT_COVERED",
"details": {
"items": [
{
"product_id": "prod001",
"variant_id": "var001",
"sku": "sku001",
"item_id": "item001",
"item_name": "Wireless Mouse",
"price": 30.0,
"discount": 5.0,
"tax": 2.0,
"resolution_percentage": 80,
"resolution_flat_amount": null,
"quantity": 1
}
],
"shipping_amount": 0.0,
"shipping_amount_tax": 0.0,
"total_refund_amount": 0.0,
"currency": "USD"
}
}
]
}
}
Show Webhook Payload
Show Resolution Object
ADDRESS_TYPO
, CUSTOMER_RESPONDED
, EXPIRED30
, FOLLOW_UP
, INSUFFICIENT_SHIPPER
, NOT_COVERED
, NO_RESPONSE
, OTHER
, PACKAGE_ARRIVED
, PHOTO_VERIFIED
, THRESHOLD_REACHED
, ALREADY_REFUNDED
, ALREADY_REPLACED
, POTENTIAL_FRAUD
Show Details Object
Show Item Object
FLAT_RATE
isn’t the resolution type, this will be null