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Documentation Index

Fetch the complete documentation index at: https://docs.orderprotection.com/llms.txt

Use this file to discover all available pages before exploring further.

Order Protection seamlessly integrates with Gorgias, enhancing the ticket-viewing experience for users with all relevant information in one place.
Tickets are not created within this integration. The app merely displays customer and order/claim info in the widget including product information, claim status, claim type, and a link to view the claim within Order Protection

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Installation

Follow these 4 steps to connect Order Protection with Gorgias.
1

Find Order Protection

From your Gorgias account head to Settings > App Store > All apps and search for Order Protection.Find Order Protection
2

Connect

After finding the app, click on the Connect App button.
3

Authorize

Authorize the app

That's it

The app is connected and it will show under the HTTP Integration page and the My apps page.Connected

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How it works

Once the setup is complete, a macro and widget will be automatically created.
When it comes to filing claims, you can do that from the Gorgias widget, or use the associated macro and send it to the customer so they can file a claim.