Loop

Setting up the API integration in Loop

Within your Loop admin account, navigate to Tools & Integrations > Developer Tools tab. Click Generate API Key.Within the scopes menu, select the following:

• Order
• Developer Tools
• Return

Click Generate and copy the API key.

Enabling the Loop Integration in Order Protection

From settings, go to the General tab. Scroll to the bottom and under the Returns block, select edit and select Loop Returns as the provider.From there, head over to the Integrations tab. Within the Available sub-tab, edit the Loop block. Here, input the API key and hit Save.Once saved, the block will also appear in the Active sub-tab.

Changes to the customer claim portal

First we start with the customer claim filing portal. This can either be the Order Protection generic portal or your own customized portal. To set up your customized portal, follow these instructions. Now that the integration is set up, you will see a new block in the customer claim filing portal to file a return.Once the Start a new return button is pressed, the customer will be re-directed to your returns portal with the proper URL parameters for order number and customer email.

Changes within the OP app

Now that the integration is set up, you also have additional functionality within the OP app as well.First, you now have a view of all returns within the Returns left navigation tab. By clicking on any of the rows, it will take you to the order detail page to show you return details (file date, return label, tracking, etc.)Once on the order detail page, you will see a return block pinned to the top. From here, you can see which order items are on the return, return metadata, and a button that says View in Loop. By clicking that button, you will do an authorized jump to your return instance for the given order. From here, you can view all return data and make any necessary manual return actions.Additionally, another benefit of the Loop Returns / Order Protection integration is that we will block returns and/or shipping claims for order items that have a post-purchase claim filed (e.g. will block a shipping claim if a return is open on the given order item that a customer also wants to file a shipping claim for).