General
Onboarding with Order Protection
A step-by-step walkthrough of everything to set up when you’re getting started.
Frequently Asked Questions
Common questions about Order Protection, coverage, claims, and more.
Order Protection as an Optional Service
Understanding opt-in/opt-out configuration and pricing compliance for Order Protection.
Order Protection App Walkthrough
A video walkthrough of the OrderProtection.com merchant app.
Analytics
Dashboard
Your store’s analytics — orders, claims activity, and finances.
Issue Gallery
Browse claim photos and videos to spot damage patterns and recurring product issues.
Finance
Claim Types Credited
Overview of which claim types are credited to your payout and which are not.
How Payouts Work
Understanding monthly payouts, revenue share, claim reimbursements, and payout methods.
How Payments Work
Managing payment invoices, adding payment methods, and understanding billing cycles.
Claims
How the Claim Queue Works
Understanding claim statuses, queue organization, and how claims progress through resolution.
Filing a Claim
Step-by-step guide for how customers file claims through the OrderProtection.com portal.
Product Taxonomy (Components & Bundles)
Map product components and bundle items so customers can file a claim against a single part instead of the whole product.
Claim Settings
Configure store credit, claim queue timing, alternate sales channels, and claim sub-types.
Store Credit
The store credit resolution types, the permissions each requires, how bonuses work, and how store credit is tracked for accounting.
Claim Automation
How the AI agent reviews claims, when it recommends versus acts on its own, and how to give it your brand voice.
Manufacturer & Extended Warranties
How brand-funded manufacturer warranties and customer-funded extended warranties work — setup, pricing, and filing.
Customizations
Branding Your Claim Portal
Customize logos, colors, typography, and more on your co-branded OrderProtection.com claim portal.
Email Designer
Customize the look and feel of transactional emails sent to your customers throughout the claims process.
Widget Customization
Create and customize cart and checkout widgets to match your store’s brand and checkout experience.
Info Modals
Create and customize informational modals that explain Order Protection to your customers.
Settings
Message Macros
Customize the voice of agents interacting with your customers using claim message macros.
Order and Claim Tags
Sync Order Protection tags to Shopify for analytics, flows, and more.
Policies
Pricing, billing, payouts, coverage rules, and claim filing windows — block by block.
Team Members
Invite, manage, and configure roles for team members in your OrderProtection.com account.
Standard Operating Procedures (SOPs)
Create and manage standard operating procedures to guide your team and Order Protection’s claim automation.