Step-by-step instructions to install and configure Order Protection on your BigCommerce store.
Create API Account
onboarding@orderprotection.com
.V2/V3 API token
for the token type.OrderProtection.com
for the name.onboarding@orderprotection.com
. Please include the Client ID
, Client secret
, Access token
, and API path
.OrderProtection.com
API account you just created, and click Edit.support@orderprotection.com
under Email for webhook notifications, then click Save.Installation
Storefront › Theme
and copy a Current Theme by clicking Advanced › Make a Copy.qeretail-2024 [OP–29/04/2025]
. Where qeretail-2024
is the theme name and [OP–29/04/2025]
marks that Order Protection was added to this theme on 29/04/2025.
Code Block Configurations
base.html
. Copy and Paste this code above the {{{footer.scripts}}}
line. The highlighted code will need to be adjusted to your store credentials.Checkout Page:
Navigate Templates > Pages > checkout.html
. Copy and Paste the code next to the other <script>
tags. The highlighted code will need to be adjusted to your store credentials.Customize Widget Labeling (If Needed)
text
configuration object before the closing bracket below the store_url
:LOGO_TEXT
: The text displayed next to the logoINFORMATION_TEXT
: The informational text shown in the widgetHide Order Protection from Cart
Templates > Pages > cart.html
{{/partial}}
tag at the bottom of the file{{/partial}}
tag:Add Claims Section to Order Confirmation Emails
Phrase name | Phrase value |
---|---|
order_protection_label | Issues with your order? |
order_protection_message | Luckily, you purchased Order Protection! Submit a claim to quickly resolve lost, damaged, stolen, or wrong item issues with your order. Once approved, you will receive a refund or reshipment at no additional cost. |
order_protection_button | File a claim |
<table class=“row”>
.