> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orderprotection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Automated ticket notification of all OrderProtection protected orders on Zendesk

<Note>
  Order Protection seamlessly integrates with Zendesk, enhancing the
  ticket-viewing experience for users with all relevant information in one
  place.
</Note>

<Warning>
  Tickets are not created within this integration. The app merely displays
  customer and order/claim info in the widget including product information,
  claim status, claim type, and a link to view the claim within OrderProtection.com
</Warning>

## Installation

Follow these 6 steps to connect Order Protection with Zendesk.

<Steps>
  <Step title="Search For The OrderProtection Application ">
    Visit the Zendesk App Store and search for the "OrderProtection" appplication. You may also visit the app [Here](https://www.zendesk.com/marketplace/apps/support/1087412/orderprotection/?queryID=19cd378a3cbba081a6d1d29ddcb8da05)
  </Step>

  <Step title="Click Install">
    On the right side, Click the <b>Install</b> button.
  </Step>

  <Step title="Select Which Store To Install To">
    Select in the dropdown which store to install to and finish by clickin <b>install</b> again.
  </Step>

  <Step title="Apps and Integration Page">
    You should now be on this Apps and Integrations page for the OrderProtection App.\
    `Title: OrderProtection`.\
    `Api_token` should be retrieved and filled out in the next step\`\\
  </Step>

  <Step title="Generate API Key">
    Visit [Order Protection's Dashboard](https://app.orderprotection.com/).\
    In the Left Nav, select <b>Settings</b>.\
    Within the Settings tabs, navigate to the <b>API Tokens</b>.\
    Click the <b>Create API Token</b> button.\
    Copy the API token\
    *(Do not close the modal until you have copied the token)*
  </Step>

  <Step title="Finishing Step">
    Provide the `API Token` from your clipboard and paste it back into the Apps and Integrations page.\
    Click `Install`
  </Step>

  <Step title="That's it" icon="party-horn">
    The app is now installed and connected to OrderProtections claims service! You may now go to the agents view of a message under `support` and use Orderprotection as an app on the right hand side .
  </Step>
</Steps>

### How it works

Once the setup is complete and integrated, the ticket notifications will come through.

<Tip>
  Claims filed and also unfiled will appear on the right side as an order number and the purchased items within that order. The button following these items will either say "File a Claim" or "View Submitted Claim", depending on if a claim has been submitted yet on this order. You will then be able to file claims on behalf of the customer or send them the file a claim link!
</Tip>