> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orderprotection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Parcel Lab

> Post-purchase claim management made easy with Parcel Lab Returns and Order Protection shipping protection.

This guide covers how to integrate Parcel Lab within the Order Protection portal. Everything from seeing returns data, toggling seamlessly between Parcel Lab and Order Protection for returns and shipping claim information, and setting up your claims portal for a post-purchase one-stop claim filing hub.

<Steps>
  <Step title="Enabling the Parcel Lab Integration in Order Protection">
    From settings, go to the `General` tab. Scroll to the bottom and under the `Returns` block, select edit and select **parcelLab** as the provider.

    <img src="https://mintcdn.com/orderprotectioncom/GDuchlp6KbhScehe/public/assets/img/parcel-lab/parcel-lab-general-settings.png?fit=max&auto=format&n=GDuchlp6KbhScehe&q=85&s=f27948daec8d335a917e1adb7601db6f" alt="" width="1440" height="906" data-path="public/assets/img/parcel-lab/parcel-lab-general-settings.png" />

    From there, head over to the `Integrations` tab. Within the `Available` sub-tab, edit the Parcel Lab block. Here, all you need to input is your returns portal URL (example: [https://mystore/pages/returns-exchanges](https://mystore/pages/returns-exchanges)).

    <img src="https://mintcdn.com/orderprotectioncom/GDuchlp6KbhScehe/public/assets/img/parcel-lab/parcel-lab-available-integration.png?fit=max&auto=format&n=GDuchlp6KbhScehe&q=85&s=e3863497aeb351c5e69ae7e2cb8c1023" alt="" width="1444" height="903" data-path="public/assets/img/parcel-lab/parcel-lab-available-integration.png" />

    Once saved, the block will also appear in the `Active` sub-tab.

    <img src="https://mintcdn.com/orderprotectioncom/GDuchlp6KbhScehe/public/assets/img/parcel-lab/parcel-lab-active-integration.png?fit=max&auto=format&n=GDuchlp6KbhScehe&q=85&s=fd559b9342442b9364f3725792091526" alt="" width="1440" height="903" data-path="public/assets/img/parcel-lab/parcel-lab-active-integration.png" />
  </Step>

  <Step title="Changes to the customer claim portal">
    First we start with the customer claim filing portal. This can either be the Order Protection generic portal or your own customized portal. To set up your customized portal, follow [these instructions](/education-basecamp/customizations/branding-your-portal). Now that the integration is set up, you will see a new block in the customer claim filing portal to file a return.

    <img src="https://mintcdn.com/orderprotectioncom/GDuchlp6KbhScehe/public/assets/img/parcel-lab/parcel-lab-concierge.png?fit=max&auto=format&n=GDuchlp6KbhScehe&q=85&s=000b6d3b8f876b16eac3efda526d5cf3" alt="" width="1444" height="901" data-path="public/assets/img/parcel-lab/parcel-lab-concierge.png" />

    Once the `Start a new return` button is pressed, the customer will be re-directed to your returns URL that you setup in step #1 with the proper URL parameters for order number and customer email.

    <img src="https://mintcdn.com/orderprotectioncom/GDuchlp6KbhScehe/public/assets/img/parcel-lab/parcel-lab-returns-portal.png?fit=max&auto=format&n=GDuchlp6KbhScehe&q=85&s=a28a17e0a41e726655def8b406dc9de3" alt="" width="1446" height="905" data-path="public/assets/img/parcel-lab/parcel-lab-returns-portal.png" />
  </Step>

  <Step title="Changes within the OP app">
    Now that the integration is set up, you also have additional functionality within the OP app as well.

    First, you now have a view of all returns within the `Returns` left navigation tab. By clicking on any of the rows, it will take you to the order detail page to show you return details (file date, return label, tracking, etc.)

    <img src="https://mintcdn.com/orderprotectioncom/GDuchlp6KbhScehe/public/assets/img/returns/returns-page-valet.png?fit=max&auto=format&n=GDuchlp6KbhScehe&q=85&s=8e16ee1020357d69c9d3cfc259b72902" alt="" width="1440" height="905" data-path="public/assets/img/returns/returns-page-valet.png" />

    Once on the order detail page, you will see a return block pinned to the top. From here, you can see which order items are on the return, return metadata, and a button that says `View in Parcel Lab`. By clicking that button, you will do an authorized jump to your return instance for the given order. From here, you can view all return data and make any necessary manual return actions.

    <img src="https://mintcdn.com/orderprotectioncom/GDuchlp6KbhScehe/public/assets/img/parcel-lab/parcel-lab-valet-button.png?fit=max&auto=format&n=GDuchlp6KbhScehe&q=85&s=1b41384057f44ca195e09203ca92c817" alt="" width="1440" height="894" data-path="public/assets/img/parcel-lab/parcel-lab-valet-button.png" />

    Additionally, another benefit of the ParcelLab / Order Protection integration is that we will block returns and/or shipping claims for order items that have a post-purchase claim filed (e.g. will block a shipping claim if a return is open on the given order item that a customer also wants to file a shipping claim for).
  </Step>
</Steps>

## Questions or suggestions?

If you are having difficulty enabling your integration or have suggestions on how the integration could be better, reach out to [product@orderprotection.com](mailto:product@orderprotection.com)