> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orderprotection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gorgias

> Every case and communication synced directly into Gorgias.

<Note>
  Order Protection seamlessly integrates with Gorgias, enhancing the
  ticket-viewing experience for users with all relevant information in one
  place.
</Note>

<Warning>
  Tickets are not created within this integration. The app merely displays
  customer and order/claim info in the widget including product information,
  claim status, claim type, and a link to view the claim within Order Protection
</Warning>

## Installation

Follow these 4 steps to connect Order Protection with Gorgias.

<Steps>
  <Step title="Find Order Protection">
    From your Gorgias account head to Settings > App Store > All apps and search
    for `Order Protection`.

    <img src="https://mintcdn.com/orderprotectioncom/hWJXW3CDmk7aH415/public/assets/img/gorgias/app-store.png?fit=max&auto=format&n=hWJXW3CDmk7aH415&q=85&s=4700f86fbccdad99464345b20895aeb0" alt="Find Order Protection" width="1441" height="901" data-path="public/assets/img/gorgias/app-store.png" />
  </Step>

  <Step title="Connect">
    After finding the app, click on the Connect App button.
  </Step>

  <Step title="Authorize">
    Authorize the app
  </Step>

  <Step title="That's it" icon="party-horn">
    The app is connected and it will show under the HTTP Integration page and the My apps page.

    <img src="https://mintcdn.com/orderprotectioncom/hWJXW3CDmk7aH415/public/assets/img/gorgias/apps-page.png?fit=max&auto=format&n=hWJXW3CDmk7aH415&q=85&s=9c0e0f8e55f73d4522badbb92b4988b9" alt="Connected" width="1440" height="901" data-path="public/assets/img/gorgias/apps-page.png" />
  </Step>
</Steps>

### How it works

Once the setup is complete, a macro and widget will be automatically created.

<Tip>
  When it comes to filing claims, you can do that from the Gorgias widget, or
  use the associated macro and send it to the customer so they can file a claim.
</Tip>

<Frame caption="A view of the functionality available in the Gorgias dashboard">
  <img src="https://mintcdn.com/orderprotectioncom/hWJXW3CDmk7aH415/public/assets/img/gorgias/ticket.png?fit=max&auto=format&n=hWJXW3CDmk7aH415&q=85&s=23b9f41af2d1c83850f98bb88eaa4486" alt="" width="1592" height="900" data-path="public/assets/img/gorgias/ticket.png" />
</Frame>

<br />

<Frame caption="Filtering tickets by claim filed versus not filed">
  <img src="https://mintcdn.com/orderprotectioncom/hWJXW3CDmk7aH415/public/assets/img/gorgias/ticket-single.png?fit=max&auto=format&n=hWJXW3CDmk7aH415&q=85&s=507bd335365e2a3d525ba1f6f7759c5a" alt="" width="1502" height="778" data-path="public/assets/img/gorgias/ticket-single.png" />
</Frame>
