> ## Documentation Index > Fetch the complete documentation index at: https://docs.orderprotection.com/llms.txt > Use this file to discover all available pages before exploring further. # Manufacturer & Extended Warranties > How brand-funded manufacturer warranties and customer-funded extended warranties work — setup, pricing, and how customers file a claim. Order Protection supports two kinds of product warranties: * **Manufacturer warranties** are *brand-funded* — you stand behind your products for defects during a coverage period you define. * **Extended warranties** are *customer-funded* — a customer pays at checkout to extend coverage beyond the manufacturer period, and you earn a share of that revenue. This page covers how each is set up, priced, and claimed. ## Manufacturer warranties A manufacturer warranty is coverage you (the brand) stand behind for product **defects and durability issues** — separate from shipping claims, which cover problems in transit. You define how long products are covered, which products are eligible, and how claims can be resolved. Manufacturer warranties are **brand-funded**: Order Protection bills you per claim based on the pricing model you choose. ### Configuring manufacturer warranties Manufacturer warranties are configured under **Settings → Warranties**. Warranties settings tab * **Warranty Contact** — the brand email that warranty matters route to. * **Warranty Rules** — the **Warranty Name** and the **Global Warranty Length** (the default coverage length — for example, 1 year — applied to your eligible products). * **Warranty Resolution Options** — toggles for how warranty claims can be resolved: **refunds**, **replacements/reships**, and/or **store credit**. Only the options you enable are offered on a claim. ### Product eligibility and warranty length Your Global Warranty Length applies to eligible products by default. From the **Product Warranty Status Overrides** card you can fine-tune coverage per product: * **Eligibility** — mark specific products as included or excluded from warranty coverage. Changing a parent product cascades to its variants. * **Per-product length** — give specific products a different warranty length than the global default. Use **Download Template** to export your catalog, set the eligibility and length columns, and **Upload Products** to apply the changes. When a customer files a claim, this coverage surfaces as a **"Valid until"** date on each item — the ship date plus the item's warranty length — so they can see at a glance what's still covered. Customer view of per-item warranty validity ### Pricing and billing (brand-funded) Because manufacturer warranties are brand-funded, Order Protection bills you per claim. This pricing is **set in partnership with the Order Protection team** — you have view access to it in your dashboard, but it's configured together with OP rather than edited on your own. Pricing is defined over a **claim-value range**, with **Brand** as the payer, and a **pricing model** that determines how each charge is calculated: Manufacturer warranty pricing settings * **Cost Per Eligible Order Item** — a set amount for each covered item on the claim. * **Amount Per Resolution** — a set amount based on the resolution issued. * **Amount Per Order** — a flat amount per claim, regardless of item count. ### Filing a manufacturer warranty claim From the customer's side, filing a warranty claim is straightforward: The customer enters their order number and email in your claim portal. Each item shows a **"Valid until"** date. Items still within their warranty window are selectable; expired items are shown as ineligible. For each item, the customer picks **What's the issue with this item?** (for example, Damaged or Defective), then a more specific **sub-issue type** (for example, Broken Lid or Broken Handle), and adds photos and details. The customer selects from the resolution options you enabled (refund, replacement/reship, or store credit). Customer selecting an issue type and sub-issue type Sub-issue types are configurable per brand — see [Claim Sub-Type Setup](/education-basecamp/claims/claim-settings#claim-sub-type-setup). For items purchased outside your store, warranty claims use [alternate sales channels](/education-basecamp/claims/claim-settings#alternate-sales-channel-settings). ## Extended warranties An extended warranty is **customer-funded** coverage that extends protection **beyond** the manufacturer warranty period. Instead of the brand covering the cost, the customer opts in and pays for the longer coverage — and the brand earns a share of that revenue. ### Offered at the order level (not the product page) Order Protection sells extended warranties at the **order level** — as a coverage choice the customer makes once at checkout — rather than as options on each product page. At checkout the customer picks a **coverage tier** (for example, No Coverage, Basic, or Extended Coverage — which bundles an extended warranty with shipping protection and support), and the warranty applies to the eligible items in that order. You define the available warranty lengths yourself in settings; they aren't limited to any fixed term. Checkout coverage tiers including extended warranty We do this on purpose. Offering warranties per product would force you to create a **separate variant for every warranty length** — "29″ Blue Bike – 2-year warranty," "29″ Blue Bike – 3-year warranty," and so on — cluttering your catalog and complicating inventory. Selling at the order level keeps a single, clean product and variant, and moves the warranty decision to checkout. ### Pricing (customer-funded) Extended warranty pricing is configured under **Shipping & Extended Warranty Pricing**, tiered by **cart value**. Within each tier you offer one or more **warranty length options that you define** (for example, 2-year or 3-year), each priced as a **percentage of cart paid by the customer**, alongside your shipping-protection pricing. Shipping and extended warranty pricing tiers ### Revenue share Extended warranties carry a **higher revenue share back to the brand than shipping protection** — and the reason comes down to how payouts work. Extended warranties have **no claim reimbursements**: Order Protection doesn't fund claim payouts on them. The only payout on an extended warranty premium is revenue share, so a larger portion of each premium is returned to you. A **lower** revenue share. Part of each premium funds claim reimbursements when shipping claims are approved. A **higher** revenue share. There are no claim reimbursements — revenue share is the only payout on the premium. **How the revenue share is calculated.** When shipping protection and an extended warranty are sold together in a single coverage tier, revenue share is calculated in two steps — **shipping protection first, then the extended warranty on what remains.** For example, a coverage tier that includes shipping protection and a 2-year extended warranty, with a 30% shipping revenue share and an 80% extended-warranty revenue share: ``` Coverage tier premium: $10.00 1. Shipping protection revenue share: $10.00 x 30% = $3.00 2. Extended warranty revenue share: ($10.00 - $3.00) x 80% = $5.60 ───────────────────────────── Total revenue share to the brand: $3.00 + $5.60 = $8.60 ``` The extended-warranty revenue share is applied to the premium **after** the shipping-protection share is taken out first. The extended-warranty revenue-share percentage is set by Order Protection. Reach out to your Customer Success Manager if you have questions about your rate. ### Filing an extended warranty claim From the customer's point of view, filing an extended warranty claim is **identical** to a manufacturer warranty claim. The extended warranty simply pushes the item's **"Valid until"** date further out — the customer sees a single combined expiry and files the same way. ## Manufacturer vs. extended at a glance | | Manufacturer warranty | Extended warranty | | ------------------------- | ------------------------------------------- | ---------------------------------------- | | **Funded by** | The brand | The customer | | **Coverage period** | A length you define | Extends beyond the manufacturer period | | **Where it's offered** | Automatically on eligible products | Chosen by the customer at checkout | | **Where it's configured** | Settings → Warranties (+ product overrides) | Shipping & Extended Warranty Pricing | | **Catalog impact** | None | None — sold at the order level by design | | **Revenue** | A cost per claim to the brand | The brand earns a share of the premium | | **Filing a claim** | Same portal flow | Same portal flow | ## Questions? If you have questions about setting up warranties, pricing, or your revenue share, reach out to your Customer Success Manager or your shared Slack channel.