> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orderprotection.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Dashboard
> How to read your store's live analytics dashboard, select a store, and switch between light and dark views.
The **Dashboard** is the first tab under **Analytics** in the left-hand navigation. It gives you an at-a-glance view of how Order Protection is performing for your store — orders and revenue, claims activity, and the finances behind your account — organized into four sub-tabs so you can spot what's working and where to dig in.
## Opening the Dashboard
In the left-hand navigation, open the **Analytics** section and select **Dashboard**.
The Dashboard shows analytics for **one store at a time**. If you manage more than one store, use the store selector to choose the store you want to view.
If you have multiple stores selected, the Dashboard shows a **"Viewing All Active Stores"** prompt asking you to **select a store to view its analytics**. Choose a single store to load its dashboard.
## How current the data is
The Dashboard greets you by name based on the time of day and then loads your store's analytics.
* **Refresh rate** — data refreshes once per day and reflects every complete day up through yesterday. It isn't a live, real-time feed, so same-day activity won't appear until the next refresh.
* **Time zone** — all dates and times on the Dashboard are in UTC.
* **Order history** — order data only goes as far back as the day your store activated with Order Protection.
## Filtering the Dashboard
Use the filter bar at the top of the Dashboard to narrow what each chart shows:
| Filter | What it does |
| ------------------ | ------------------------------------------------------------------------------------ |
| **Date** | Sets the date range every chart on the Dashboard reflects. |
| **Time Grouping** | Groups time-series charts by day, week, or month. |
| **Claim Type** | Narrows claims charts to specific claim types (e.g. Damaged, Defective, Wrong Item). |
| **Claim State** | Narrows claims charts to a specific claim status (e.g. Approved, Denied, Pending). |
| **Claim Category** | Narrows claims charts to Shipping or Warranty claims. |
The exact charts and metrics on your Dashboard depend on your store's configuration and contract. If you'd like a walkthrough of your specific dashboard or have questions about a metric, reach out to your Customer Success Manager (CSM).
## What you'll see
The Dashboard is organized into four sub-tabs:
Headline numbers for the selected date range, plus the trends and breakdowns behind them:
* **Claim Count**, **Claim Rate**, **Median Time to Resolution**, and **Median First Response Time** as top-line metrics.
* **Claim Count** and **Approved Claims** (both count and dollar value) charted over time.
* Breakdowns by **Claim State**, **Claim Type**, and **Resolution Type** (for approved claims, both by count and by dollar value).
* A **Claim Type Count** table, plus an interactive time series where you can select or deselect individual claim types to focus on.
* A dedicated **Warranties** breakdown, an **Issue Count** table of claim items, and a **Claim Resolutions** table with resolution-level detail.
How order volume and revenue are trending, and how much of it is protected:
* **Total Orders**, **Total Protected Orders**, **Total Revenue**, **Protected Revenue**, **Average Order Value**, **Gross Paid Premiums**, and **Unique Customer Count** as top-line metrics.
* **Attach Rate** — the share of orders (and order revenue) that included Order Protection — as both a snapshot and a trend over time.
* **Protected Order Ratio** and **Protected Revenue Ratio** pie charts, showing protected vs. unprotected orders and revenue.
* **Total Orders vs. Protected Orders** and **Total Revenue vs. Protected Revenue** charted over time.
* **Average Order Value**, **Gross Paid Premiums**, and **Unique Customer Count** charted over time, plus a table of attach rate by order item.
Attach rate metrics do not include reshipments.
The underlying tables behind your billing and payouts:
* **Bills** — the Order Protection premiums your customers paid on their orders. These funds go directly to your store.
* **Invoices** — what Order Protection charges your store on your billing cadence (daily, weekly, or monthly) to collect those premiums.
* **Payouts** — the revenue share and reimbursements paid back to your store. Payouts for a given month land between the 10th and 15th of the following month.
Each section shows a summary total plus a detailed table for the selected date range. See [How Payouts Work](/education-basecamp/finance/how-payouts-work) and [How Payments Work](/education-basecamp/finance/how-payments-work) for how these numbers are calculated.
A read-only reference view of your store's configuration — your standard account details and your subscription details — useful for confirming settings without contacting support.
## Downloading table data
Any table on the Dashboard can be exported. Click the **"..."** menu in the top-right corner of the table to download its data.
## Analytics API and MCP
**Coming soon** — an Analytics API and MCP server so you can ask an AI agent for your metrics directly, or wire your Dashboard data into your preferred analytics engine.
## Light and dark mode
The Dashboard automatically matches your app theme. When you switch the OrderProtection.com app between light and dark mode, the Dashboard re-renders to match — no separate setting to change.
## Related
Browse claim photos and videos to spot damage patterns and recurring product issues.
Understanding monthly payouts, revenue share, and claim reimbursements.
A video walkthrough of the OrderProtection.com merchant app.