> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orderprotection.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Education Basecamp

> Resources to guide you through all aspects of your Order Protection experience.

Here you'll find resources to guide you through all aspects of your experience, from setting up your financial workflows to helping customers file claims.

## Analytics

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<CardGroup cols={3}>
  <Card title="Dashboard" href="/education-basecamp/analytics/dashboard" icon="chart-line">
    Your store's analytics — orders, claims activity, and finances.
  </Card>

  <Card title="Issue Gallery" href="/education-basecamp/analytics/gallery" icon="images">
    Browse claim photos and videos to spot damage patterns and recurring product issues.
  </Card>
</CardGroup>

## General

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<CardGroup cols={3}>
  <Card title="Frequently Asked Questions" href="/education-basecamp/general/faq" icon="circle-question">
    Common questions about Order Protection, coverage, claims, and more.
  </Card>

  <Card title="Order Protection as an Optional Service" href="/education-basecamp/general/order-protection-optional-service" icon="toggle-on">
    Understanding opt-in/opt-out configuration and pricing compliance for Order Protection.
  </Card>

  <Card title="Order Protection App Walkthrough" href="/education-basecamp/general/dashboard-walkthrough" icon="video">
    A video walkthrough of the OrderProtection.com merchant app.
  </Card>
</CardGroup>

## Finance

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  style={{
width: "60px",
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background: "#8b5cf6",
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<CardGroup cols={3}>
  <Card title="Claim Types Credited" href="/education-basecamp/finance/claim-types-credited" icon="receipt">
    Overview of which claim types are credited to your payout and which are not.
  </Card>

  <Card title="How Payouts Work" href="/education-basecamp/finance/how-payouts-work" icon="money-bill-trend-up">
    Understanding monthly payouts, revenue share, claim reimbursements, and payout methods.
  </Card>

  <Card title="How Payments Work" href="/education-basecamp/finance/how-payments-work" icon="credit-card">
    Managing payment invoices, adding payment methods, and understanding billing cycles.
  </Card>
</CardGroup>

## Claims

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  style={{
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background: "#8b5cf6",
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<CardGroup cols={3}>
  <Card title="How the Claim Queue Works" href="/education-basecamp/claims/how-the-claim-queue-works" icon="shield-check">
    Understanding claim statuses, queue organization, and how claims progress through resolution.
  </Card>

  <Card title="Filing a Claim" href="/education-basecamp/claims/filing-a-claim" icon="file-pen">
    Step-by-step guide for how customers file claims through the OrderProtection.com portal.
  </Card>

  <Card title="Product Taxonomy (Components & Bundles)" href="/education-basecamp/claims/product-taxonomy" icon="boxes-stacked">
    Map product components and bundle items so customers can file a claim against a single part instead of the whole product.
  </Card>

  <Card title="Claim Settings" href="/education-basecamp/claims/claim-settings" icon="sliders">
    Configure store credit, claim queue timing, alternate sales channels, and claim sub-types.
  </Card>

  <Card title="Claim Automation" href="/education-basecamp/claims/claim-automation" icon="robot">
    How the AI agent reviews claims, when it recommends versus acts on its own, and how to give it your brand voice.
  </Card>

  <Card title="Manufacturer & Extended Warranties" href="/education-basecamp/claims/warranties" icon="shield-halved">
    How brand-funded manufacturer warranties and customer-funded extended warranties work — setup, pricing, and filing.
  </Card>
</CardGroup>

## Customizations

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  style={{
width: "60px",
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}}
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<CardGroup cols={3}>
  <Card title="Branding Your Claim Portal" href="/education-basecamp/customizations/branding-your-portal" icon="palette">
    Customize logos, colors, typography, and more on your co-branded OrderProtection.com claim portal.
  </Card>

  <Card title="Email Designer" href="/education-basecamp/customizations/emails" icon="envelope-open-text">
    Customize the look and feel of transactional emails sent to your customers throughout the claims process.
  </Card>

  <Card title="Widget Customization" href="/education-basecamp/customizations/widgets" icon="puzzle-piece">
    Create and customize cart and checkout widgets to match your store's brand and checkout experience.
  </Card>

  <Card title="Info Modals" href="/education-basecamp/customizations/info-modals" icon="window-restore">
    Create and customize informational modals that explain Order Protection to your customers.
  </Card>
</CardGroup>

## Settings

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  style={{
width: "60px",
height: "2px",
background: "#8b5cf6",
borderRadius: "1px",
margin: "20px 0",
}}
/>

<CardGroup cols={3}>
  <Card title="Message Macros" href="/education-basecamp/settings/message-macros" icon="comments">
    Customize the voice of agents interacting with your customers using claim message macros.
  </Card>

  <Card title="Order and Claim Tags" href="/education-basecamp/settings/order-and-claim-tags" icon="tags">
    Sync Order Protection tags to Shopify for analytics, flows, and more.
  </Card>

  <Card title="Team Members" href="/education-basecamp/settings/team-members" icon="users">
    Invite, manage, and configure roles for team members in your OrderProtection.com account.
  </Card>

  <Card title="Standard Operating Procedures (SOPs)" href="/education-basecamp/settings/sops" icon="list-check">
    Create and manage standard operating procedures to guide your team and Order Protection's claim automation.
  </Card>
</CardGroup>